Utilising your staff

LEAD BY EXAMPLE

• Undertake training in products/sales/store objectives …ongoing/ regularly
• Discuss the various merchandising avenues- socials, online & any promotions coming up.
• Build team efforts & reward ( can be spoken or special thankyou’s)
• Seek their input and ask for any ideas & gauge their experience with customers
• Recognise individual abilities or flairs. Support through designated jobs eg: setting up a new product or display area. Allow initiatives & give feedback (the +’s and – ‘s) .
• Inform them of theft strategies and safety processes, instill support to staff.
• Create a store ‘manual’ and refer to sections when needed.
• Train staff to handle difficult customers or disputes in the right way.
• Train staff in how you’d like customer greetings or phone enquiries handled.