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Utilising your staff


  • Undertake training in products/sales/store objectives …ongoing/ regularly
  • Discuss the various merchandising avenues- socials, online & any promotions coming up.
  • Build team efforts & reward ( can be spoken or special thankyou’s)
  • Seek their input and ask for any ideas & gauge their experience with customers
  • Recognise individual abilities or flairs. Support through designated jobs eg: setting up a new product or display area. Allow initiatives & give feedback (the +’s and – ‘s) .
  • Inform them of theft strategies and safety processes, instill support to staff.
  • Create a store ‘manual’ and refer to sections when needed.
  • Train staff to handle difficult customers or disputes in the right way.
  • Train staff in how you’d like customer greetings or phone enquiries handled.